Refunds (less shipping costs and a $50.00 restocking fee) will be given on goods purchased for full retail price returned within 14 days in an original condition.

A store credit will be given on goods purchased on or for a discounted price that are returned within 14 days in original condition.

Goods purchased in pre loved / used condition are not refundable.

Refund and return policy is null and void if any alterations have been made by another saddler or saddle fitter.

The Gentec adjustable gullet tree is pursuant to the locking mechanism being checked once a month to ensure the tension is enough to keep the adjustment required for the width of the tree in place.

Failure to check the locking mechanism may result in loosening of the gullet.  If the mechanism or the tree are compromised from lack of maintenance the warranty of the tree will be null and void.